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HEllo Olly, I just got the Email notification about the replys here … in the Mails the link is: http://www.clientduplicator.com/reply/72040/ which is clearly wrong and leads to nowhere …
Just to let you know :-)
@quaraman… Does it work again in your Shops? We still have taken Paypal down…
Yeah… Now here too. I deactivated Paypal on all sites and wrote a message on the cart Page… Paypal sucks…. Lets hope it will work again soon.
Hello, right now we have the same problem in one of fiove shops. seems to be a paypal problem….
This reply has been marked as private.This reply has been marked as private.Hey Olly,
thanks for the “update hint” because of some reasons the “postcode plugin” had no activated liscence …. now it is up to date ;-) Thanks for the updates – i keep an eye on it and let you know if there is anything “worth mentioning” ;-)
Yeah you are absolutly right. The WinOrder was activated and what I meant is that this has nothing to do with the other support request I had … sorry for the missunderstanding and like always: Thanks for the great support!
This reply has been marked as private.Hello oll,
this has nothing to do with Winorder. Ths Plugin is installed but not connected right now.
Sorry I have to ask, so I don’t understand you wrong: When i posted it every Plugin was up to date. Now there is an update to the main WP Pizza. Does it fix this? Is that what you mean?
For the postcode Plugin there is no update right now…Hi Olly,
everywhere. It is not in the order mails. (Customer and shop) and it is not in the Order History in the Backend. So to say: It is nowhere … like it is filled out – which is immpossible, because you have to make a selection.
This reply has been marked as private.Hello Olly,
and here I am again. The website is now live and at the beginning everything worked fine. Now the missinig “postal code & city” come up again. 3 times today :-(
I try to gather some facts:– Everyone ordered as a guest
– No caching system activated. Not on WordPress or on the Server.
– Happened on Paypal and Cash Oders
– All were delivery orders – no pick up orders!
– Nothing in the debug.log files
– Happened on Orders with one article and on orders with 12 articles
– Website runs on an own Hetzner Server
– PHP 8.3
– APCu, OPcache are DEACTIVATED
– In the Post/Zip Code settings: Selection required: No/no
– Settings 2: “popup on page load”: yes / yes / noIf there is anything else you want/need to know please let me know! I hope there is a way to find out why this is happening, becasue the client is not happy :-(
The URL is https://mein-dinos.de/kassel-nord/
Thanks for your help!
System Info and PLugin Parameters in the next post.
Hello Olly,
thanks for the reply. I enabled debug – no errors until now. ANd of course are all my plugins and themes up to date ;-) I will get to you if the error comes up again. Hope not – but if, I will ;-)
Hi Olly,
it’s driving me crazy. I’ve done more and more testing – another 50 orders – and now the problem has suddenly stopped appearing. I honestly don’t know what’s going on. Let’s just leave it as it is for now. The site is supposed to go live next week – fingers crossed it stays that way.
If anything comes up again, I’ll get back to you.
Sorry for the confusion – but believe me, it’s been just as frustrating for me ;-)But just to wrap things up for now: I really do appreciate any hints, tips, or theories about what might have caused the issue – or what I should do if it happens again. Somehow I have the feeling that once the site goes live, it’ll suddenly come back. (I hate those bugs that only appear sporadically…)
But if it works and the Postcodes won’t change again… You think it will be fine?
Yeah… I changed the available Postcodes one time… Could this caused it? But the error appeared over a longer period of time and on more than one testorder…
Hmmm the Jason file could be Created by the Winorder WPpizza Plugin.
But the “missing Postcode and City” did even miss in the Ordermail…. When it happened.
Can this be caused by the changes of
Postcodes too?IF this can happen when the Data is changed… What should / can I do to prevent this?
Hello Olly,
Thanks for your reply. Yeah it is from the same Page… The Orders have been placed one hour apart.
Yeah I shortened the data… Thats why it says 5 and there are just two values… I wanted to make it more clear. Sorry for that confussion…
This reply has been marked as private.Hello Olly,
thank you for the fast reply!
Wow Olly… thanks so much!!! That helped and now it works again :-) Thank you!!!
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