Paypal orders are failing (payment works, but no confirmation))

Forum › Forums › Add-Ons › Gateways › Paypal Standard › Paypal orders are failing (payment works, but no confirmation))

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 17 October, 2020 at 3:29 pm #51559
    Cihan Aydin
    Participant

      Hi,

      we have a curious problem with paypal orders. The payment is working and we get the paypal confirmation emails, but the orders are not shown correctly in the order history. They are displayed in the “failed” category.

      I will post some of our error mails below.

      The error also occurs sometimes (rare times) by Cash on Delivery. Maybe the problem can be related to the long loading times of the confirmation site? If the customer closes or reloads the site before it is loaded completely? I don’t know why this sometimes takes so long…

      I really hope you can help with this issue :-)

      Thank you very much. Your software is great!

      17 October, 2020 at 3:30 pm #51560
      Cihan Aydin
      Participant
        This reply has been marked as private.
        17 October, 2020 at 4:26 pm #51561
        Cihan Aydin
        Participant
          This reply has been marked as private.
          17 October, 2020 at 4:37 pm #51564
          Olly
          Admin & Mod

            first of all, you have curl errors
            from your screenshots
            cURL error: [35] error:14094438:SSL routines:ssl3_read_bytes:tlsv1 alert internal error”;

            those must be fixed , but you need to speak to your host about this as I have no control over your curl setup .
            if curl fails, you will not get any notifications (in many/most cases) and might well be related to / the cause of all the issues you are facing

          • Author
            Posts
          Viewing 4 posts - 1 through 4 (of 4 total)
          • The topic ‘Paypal orders are failing (payment works, but no confirmation))’ is closed to new replies.