Olly

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  • in reply to: Weird Critical Error #34576
    Olly
    Admin & Mod

      Also: (and then i shut up for now)

      I’ll investigate:
      >After update from 3.2.2. to 3.2.3 my custom opening times are now duplicated
      though i don’t think this will make any difference as such to the functionality, it nevertheless should be fixed (assuming it’s a bug in the plugin – which seems quite possible from what you are describing – and not caused by something totally different)
      thanks for flagging it

      in reply to: Items that do not interfere with minimum total #34574
      Olly
      Admin & Mod

        hmm,
        the option exists already (wppizza->order settings->Exclude menu items from calculation)
        however, this *seems* to be broken in v3.x of the plugin (I’m quite certain it worked in v2.x)
        I’ll have to investigate, but it might take some time as getting this wrong could mess up a number of other things

        in reply to: Weird Critical Error #34573
        Olly
        Admin & Mod

          by “customer” you mean your “customer” that has the website and the settings in (admin) wppizza->order settings->emails, right?
          (as opposed to the “normal” website visitor/customer mistyping his email address in the checkout page …?)

          in reply to: Weird Critical Error #34571
          Olly
          Admin & Mod

            @onlieidltd
            see : https://support.wp-pizza.com/topic/order-issue/ for a starting point
            “Could not instantiate mail function.” is not a plugin issue but a setup/server issue

            in reply to: PHP 7.0 #34554
            Olly
            Admin & Mod

              >Do all your plugins work with PHP 7?
              yup
              (provided you are using recent versions of course)

              in reply to: Custom Email Template #34476
              Olly
              Admin & Mod

                I’ve already answered that directly to the email you sent (as you will know)
                but in case someone reads this and has the same question :

                logo:
                you’d have to use css / background images (assuming your email type is set to html of course , otherwise adding images is not going to work anyway) in the css customisation of each template
                typically in
                Section Styles – Site Details -> Table
                where the default would normally be
                padding: 30px; text-align: center; background-color: #21759B; color: #FFFFFF;

                footer text :
                the footer text can be set in
                wppizza->localization -> Templates Other->Footer : text after summary / totals [html allowed – use linebreaks for newlines in plaintext output]

                PS:
                i believe there might still be some legacy (v2.x) localization strings that are not even used any more in v3 and should be deleted from the plugin
                however, i need to take a little bit of time at some point and do this carefully so as not to delete the wrong stuff…
                (furthermore, some localization strings would no doubt benefit from being re-organized into their respective / appropriate sections … a “todo” on my behalf in a near future update)

                in reply to: cant access upgrade docs #34418
                Olly
                Admin & Mod

                  temporary issue, should now be resolved

                  in reply to: Orders not sending email. #34296
                  Olly
                  Admin & Mod
                    This reply has been marked as private.
                    in reply to: Orders not sending email. #34215
                    Olly
                    Admin & Mod

                      as i have no idea what Zoho is or supposed to do, i cannot comment really

                      in reply to: Orders not sending email. #34213
                      Olly
                      Admin & Mod

                        wppizza also has it’s own smtp option
                        however, if something else hijacks the wp phpmailer somehow , then this might not help

                        in reply to: Orders not sending email. #34211
                        Olly
                        Admin & Mod

                          thanks
                          programatically speaking, the emails are being sent by the plugin
                          however, clearly, they are not being received (or even sent), so something is interfering

                          you are also caching the orderpage !please read here
                          https://docs.wp-pizza.com/faqs/?section=using-a-cache-plugin

                          furthermore, have you tried disabling all other non-wppizza plugins (especially the amzaon ses) ?

                          in reply to: Orders not sending email. #34208
                          Olly
                          Admin & Mod

                            can i please have admin credentials to have a look at some things ?
                            (i wont change anything, just haveing a look at some settings)
                            if you post them here, make sure you set your reply to “private”

                            in reply to: Orders not sending email. #34207
                            Olly
                            Admin & Mod

                              ok, give me a minute

                              in reply to: Orders not sending email. #34205
                              Olly
                              Admin & Mod

                                can you please enable cash on delivery so i can do a test order (will be clearly marked as test)

                                in reply to: Orders not sending email. #34203
                                Olly
                                Admin & Mod

                                  >You mean put..
                                  yes

                                  >There isn’t a separate debug mode
                                  No

                                  as you are using (only) paypal: have you set your IPN correctly (see setup/troubleshooting from here https://support.wp-pizza.com/downloads/wppizza-paypal-standard-gateway/)

                                  have you enabled – temporarily perhaps – the cash on delivery gateway and made an order ?
                                  do you receive emails when you do that ?

                                  in reply to: Orders not sending email. #34147
                                  Olly
                                  Admin & Mod

                                    have you enabled debug and looked at your debug log ?

                                    (PS: your site is also trying to load insecure content – admin-ajax.php – over a secure connection which results in it being blocked . have a look at your browser console )

                                    in reply to: Weird Critical Error #34087
                                    Olly
                                    Admin & Mod

                                      everytime someone goes to the order page an entry gets created in the database with it’s unique id

                                      they are not sequential because not everybody that goes to the order page will also actually go through with the order

                                      in reply to: More customers – can I copy the existing installation? #34083
                                      Olly
                                      Admin & Mod

                                        you can clone and then change things afterwards as you like
                                        that isn’t really a wppizza issue or question though but simply how to administer wordpress sites in general

                                        i would say clone away, empty order table (or delete orders one by one) and delete the users as you like, but all at your own risk

                                        in reply to: More customers – can I copy the existing installation? #34068
                                        Olly
                                        Admin & Mod

                                          sorry, but i do not understand what exactly you are trying to do here

                                          users have id’s which are referenced in the wppizza orders table (and pretty much throughout your whole wordpress installation) and have meta information added if necessary

                                          if you also want to delete all categories and items then you are simply adding some users to wordpress (wppizza does not create it’s own userbase but simply uses the users registered in wordpress and allows for registration to those users)

                                          that said, if you just want to move an installation somewhere, there are plenty of cloning plugins that would let you do that

                                          generally speaking though, partially removing or copying things might cause you all sorts of problems as id numbers might change (but it really depends)

                                          (i also don’t really understand what this has to do with licenses of things)

                                          in reply to: My Order Page says Cart is Empty #34023
                                          Olly
                                          Admin & Mod

                                            without a link to your site i cannot tell you anything other than
                                            have you enabled debug ?
                                            http://docs.wp-pizza.com/troubleshooting/

                                          Viewing 20 posts - 1,421 through 1,440 (of 4,446 total)