Olly

Forum Replies Created

Viewing 20 posts - 721 through 740 (of 4,431 total)
  • Author
    Posts
  • in reply to: Random order of products on each page load? #48491
    Olly
    Admin & Mod

      bit of a guess admittedly without seeing everything, but generally/by default menu items (ie “products”) are sorted by order set
      ([your domain]/wp-admin/edit.php?post_type=wppizza&page=layout -> Items Sorting and Category Display ->Menu items sort order)

      see also here
      https://docs.wp-pizza.com/faqs/?section=sorting-menu-items

      if you still have issues after trying this, let me know and we’ll have to look in a bit more detail

      in reply to: Pre order – more info please #48460
      Olly
      Admin & Mod

        >I don’t want to buy it and then realise it can’t do what I need.
        I completely understand and applaud you for asking the question first.
        I’ll get back to you soon with a few “known issues” (i’ll need to write now actually so people understand the possible limitations) and have a think if your scenario would actually be “doable”

        just give me a bit of time

        thanks

        in reply to: Limited order by time/hour #48456
        Olly
        Admin & Mod

          @jordangerrard
          please post you own topic
          https://support.wp-pizza.com/topic/forum-rules-read-me-before-posting/

          furthermore, making a reply private to a thread you did not start, doesn’t make it private. the “owner” of the thread will be able to read it

          in reply to: As soon as possible function for pre-order #48430
          Olly
          Admin & Mod

            > I had to downgrade in some webpages because of this
            you can do that of course, but I’d be interested to hear why a “asap” option is of any benefit to a shop bearing in mind what i said above about what – apparently – customers think “asap” means as opposed to what it means to a shop when you are actually closed – which of course is the main reason for using the plugin, i.e pre-order at a time when the shop is closed for a time when the shop is open again (or of course days in advance if set up that way)

            in reply to: As soon as possible function for pre-order #48428
            Olly
            Admin & Mod

              of course, my above comments are not absolute, but the development was – as always – based on users feedback

              in reply to: As soon as possible function for pre-order #48427
              Olly
              Admin & Mod

                > But users coul not select a time outside of openung hours — so why is that a failure..?

                they still cant. but – as outlined – they were able to select “asap” *outside* of the shops opening hours – after all that’s one of the reasons for using the plugin to start off with – and assumed (as people just don’t read things) it meant “in the next half an hour or so” – even if the shop was closed for the next 14 hours – or even days – or something, so then complained if they paid but didn’t get their stuff in 30 minutes or whatever.

                now , they *have to actively* choose a timeslot so the ambiguity of “i said ‘asap’, but didnt know ‘asap’ means tomorrow when the shop is open again is eliminated…

                in reality, “asap” means different things to whatever side of the table you are sitting at
                for the customer, in many cases, it means “preferably now, but i can deal with it if it takes 1/2 hour or so”
                for the shop it means, “i will do what i can, but if i’m closed i’ll do this asap when i’m open again” (naturally the shop cant do things when its shut)

                in reply to: Exclude timed Menu on certain dates? #48424
                Olly
                Admin & Mod

                  although i can see why this kind of thing might be a good idea, essentially treating certain dates like a sunday for example or something along these lines, it is currently not implemented

                  So one (perhaps the only) way to do that at the moment would be to have it once set from – let’s say – 30/10/2020 to 24/10/2020 and then with the same settings from 26/10/2020 until -> whenever

                  I’ll see what i can do in an update to the plugin, but no ETA or promises at the moment I’m afraid. these things always have a habit of turning out to be more complicated than they seem at first glance

                  in reply to: As soon as possible function for pre-order #48423
                  Olly
                  Admin & Mod

                    >that the function is not more anymore
                    that is correct – it clearly says so in the changelog.

                    the reason why it’s removed is because too many people reported that customers selected “asap” outside of opening hours and then complained when the order did not arrive within 30 minutes or so (obviously, because the shop was closed)

                    so now – outside opening hours – people have to actively select an available timeslot.
                    during opening hours, the next available timeslot is automatically selected , or – optionally – you can also set it to force the customer to select a timeslot *during* your opening hours

                    that said, maybe there’s a way to bring back the “asap” at least during your actual opening hours, i’ll see what happens when i try to do something like that (though it will be somewhat different probably )

                    in reply to: Automatic Order Printing Software #48422
                    Olly
                    Admin & Mod

                      sure, whatever works for you best is great.
                      All I’m saying is that solutions that require a computer being on – and there are already many of them as outlined, no need to re-invent the wheel – are no real substitute for what cloudprint does

                      in reply to: Automatic Order Printing Software #48387
                      Olly
                      Admin & Mod

                        >after computer switch on

                        but that’s exactly what we are trying to avoid to have to do as this sort of thing already exists in multiple forms (see discussions in the link i posted above)

                        in reply to: Printing using kitchen thermal printer 72mm #48358
                        Olly
                        Admin & Mod

                          happy to hear it.
                          Do want to share what the issue was here ?
                          (in case someone else comes across the same issue)

                          in reply to: Printing using kitchen thermal printer 72mm #48355
                          Olly
                          Admin & Mod

                            you need to speak to your printer manufacturer. i know nothing about your printer

                            in reply to: Order history no longer works #48347
                            Olly
                            Admin & Mod

                              actually (admittedly i need to mention that in the plugin requirements)
                              if you are using wppizza v3+ it must be version 3.8 at a minimum for the preorder plugin to work.
                              after all, v3.7.1 is over a year and a half old

                              in reply to: Order history no longer works #48346
                              Olly
                              Admin & Mod

                                actually , looking at your site , you are not using wppizza 3.12.1 , but 3.7.1 ,
                                if you have enabled “Order Sorting:” in the plugin , then that may well be the issue (i’ll have to add a note to th eplugin that this will only work from version xyz onwards)
                                let me know if switching that option off will let you view the order history again

                                in reply to: Order history no longer works #48345
                                Olly
                                Admin & Mod

                                  first of all:
                                  delete your debug.log (it’s over 200mb ! – noone needs to look at notices etc from 2 years ago – it will be re-generated if needs be )
                                  secondly you have lots of

                                  
                                  [28-Apr-2020 14:15:23 UTC] PHP Notice:  Constant WP_DEBUG_DISPLAY already defined in [path]/wp-config.php on line 94
                                  [28-Apr-2020 14:15:23 UTC] PHP Notice:  Constant WP_CACHE already defined in [path]/wp-config.php on line 98
                                  [28-Apr-2020 14:15:23 UTC] PHP Notice:  Constant WP_POST_REVISIONS already defined in [path]/wp-config.php on line 99
                                  [28-Apr-2020 14:15:23 UTC] PHP Notice:  Constant EMPTY_TRASH_DAYS already defined in [path]/wp-config.php on line 100
                                  [28-Apr-2020 14:15:23 UTC] PHP Notice:  Constant WP_MEMORY_LIMIT already defined in [path]/wp-config.php on line 101
                                  

                                  which means those constants above are (re)defined in the wrong place somewhere and will not do anything (other than throwing those errors 1000’s of times)

                                  apart from that:
                                  does it work if you de-activate the pre-order plugin ?
                                  if so, can i see a screenshot of the settings (i.e [your url]/wp-admin/edit.php?post_type=wppizza&page=wppizza_preorder ) ?
                                  can i also see the output of wppizza->tools->system info (if you post it here, perhaps set the reply to being a “private reply”)

                                  thanks

                                  in reply to: Preorder open times #48343
                                  Olly
                                  Admin & Mod

                                    Hi

                                    in a nutshell: no, this will not work
                                    all the plugin does is allow someone to order for a set timeslot (in 5, 10, 15 min …. etc steps) that is available during your opening hours

                                    i.e when you are closed, it will offer the timeslots available when you are next open (or indeed a few days in advance – depending on settings)

                                    if you are open, it displays the timeslots to choose from (so if you are open 24/7 it will display those up to a given number of days in advance )

                                    unless you have different sites ( one from breakfast items , one for hotfood Wed-Sun etc ) it knows nothing about what you may or may not want to have available for ordering

                                    in a way it’s kind of binary.
                                    if you use it , timeslots during your opening hours – depending on your settings – will become available for a customer to choose from . that is pretty much it . it makes no distinction between any of your products

                                    (Though there is a bit more granular control as to time in advance, preparation times, max orders per timeslot etc etc, but none of this applies to what I understand it is you want to achieve )

                                    in reply to: Order history no longer works #48339
                                    Olly
                                    Admin & Mod

                                      ignore the last 3 lines in above post.
                                      what about your debug .log though ?

                                      in reply to: Order history no longer works #48338
                                      Olly
                                      Admin & Mod

                                        anything in your debug.log ?
                                        how exactly do you mean “no longer available” ?
                                        is there no link on the left hand side to it, or is it just a blank page or what exactly ?
                                        perhaps you can post a screenshot too…..

                                        in reply to: Order history no longer works #48336
                                        Olly
                                        Admin & Mod

                                          and what version of wppizza and the preorder and gateway do you have installed ?

                                          in reply to: Order history no longer works #48335
                                          Olly
                                          Admin & Mod

                                            how exactly do you mean “no longer available” ?
                                            is there no link on the left hand side to it, or is it just a blank page or what exactly ?
                                            does it work again if you disable those 2 plugins (which gateway by the way ?)
                                            perhaps you can post a screenshot too…..

                                            if it’s “just” a blank page, have you enabled debug and checked your debug.log ?
                                            https://docs.wp-pizza.com/troubleshooting/

                                          Viewing 20 posts - 721 through 740 (of 4,431 total)