Olly

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  • in reply to: Pre order – more info please #48526
    Olly
    Admin & Mod

      >would the pre order slots only show between those times?
      depends on the settings. you can choose to only allow preorders when you are actually open
      or show the timeslots available during your opening hours a customer can choose from when you are closed

      >Also can card payment be made even with pre order?
      yes (note: if using paypal, it should not be enabled in “checkout” mode, but as the default “normal” re-direct. Although it will work, if you want to set a maximum number of orders per timeslot , it will not be as reliable in checking whether a timeslot is still available due to the way paypal implements the “checkout” procedure displaying their own paymnt buttons in an iframe)

      >Also is it possible to set the Minimum days in advance per day
      No, sorry. Minimum orders in advance is only a global setting, so you can set those number of days generally , but it cannot be different for each day

      If you have any other questions, let me know

      thanks

      in reply to: Random order of products on each page load? #48501
      Olly
      Admin & Mod

        >How does the sort order work if all of them are 0 – does it then sort by title to determine the order?
        that’s a question for wordpress actually the default (ID) simply orders by “menu_order” column in the wp_posts table.
        (WPPIZZA is just a custom post type so on that front behaves just like other posts) i suspect that wordpress itself soe some sorting if 2 order id’s are equal by published date or something
        all thing being equal, the frontend is essentially the same order as the order the items are displayed in the backend (wppizza>menu items)

        ignoring all of that, i somewhat suspect you have some other plugin running somewhere that changes the sort order
        have you tried turning off other plugins ?

        in reply to: Random order of products on each page load? #48491
        Olly
        Admin & Mod

          bit of a guess admittedly without seeing everything, but generally/by default menu items (ie “products”) are sorted by order set
          ([your domain]/wp-admin/edit.php?post_type=wppizza&page=layout -> Items Sorting and Category Display ->Menu items sort order)

          see also here
          https://docs.wp-pizza.com/faqs/?section=sorting-menu-items

          if you still have issues after trying this, let me know and we’ll have to look in a bit more detail

          in reply to: Pre order – more info please #48460
          Olly
          Admin & Mod

            >I don’t want to buy it and then realise it can’t do what I need.
            I completely understand and applaud you for asking the question first.
            I’ll get back to you soon with a few “known issues” (i’ll need to write now actually so people understand the possible limitations) and have a think if your scenario would actually be “doable”

            just give me a bit of time

            thanks

            in reply to: Limited order by time/hour #48456
            Olly
            Admin & Mod

              @jordangerrard
              please post you own topic
              https://support.wp-pizza.com/topic/forum-rules-read-me-before-posting/

              furthermore, making a reply private to a thread you did not start, doesn’t make it private. the “owner” of the thread will be able to read it

              Olly
              Admin & Mod

                some more solutions seem to be here
                https://www.foldermill.com/solutions/remote-printing#print-from-google-drive
                (still needs a computer to be on though from what i can see though, therefore not a direct replacement as such)
                this would – seemingly , though not tested – actually somewhat work with the cloudprint plugin insofar as you can set the printer id to be “__google_docs” which would in effect add the order to your google drive and you might be able to use the software linked here to autoprint
                I haven’t tested this – somewhat busy with other things currently – so if there’s someone that has tried this, I’d be very happy to hear it

                in reply to: As soon as possible function for pre-order #48430
                Olly
                Admin & Mod

                  > I had to downgrade in some webpages because of this
                  you can do that of course, but I’d be interested to hear why a “asap” option is of any benefit to a shop bearing in mind what i said above about what – apparently – customers think “asap” means as opposed to what it means to a shop when you are actually closed – which of course is the main reason for using the plugin, i.e pre-order at a time when the shop is closed for a time when the shop is open again (or of course days in advance if set up that way)

                  in reply to: As soon as possible function for pre-order #48428
                  Olly
                  Admin & Mod

                    of course, my above comments are not absolute, but the development was – as always – based on users feedback

                    in reply to: As soon as possible function for pre-order #48427
                    Olly
                    Admin & Mod

                      > But users coul not select a time outside of openung hours — so why is that a failure..?

                      they still cant. but – as outlined – they were able to select “asap” *outside* of the shops opening hours – after all that’s one of the reasons for using the plugin to start off with – and assumed (as people just don’t read things) it meant “in the next half an hour or so” – even if the shop was closed for the next 14 hours – or even days – or something, so then complained if they paid but didn’t get their stuff in 30 minutes or whatever.

                      now , they *have to actively* choose a timeslot so the ambiguity of “i said ‘asap’, but didnt know ‘asap’ means tomorrow when the shop is open again is eliminated…

                      in reality, “asap” means different things to whatever side of the table you are sitting at
                      for the customer, in many cases, it means “preferably now, but i can deal with it if it takes 1/2 hour or so”
                      for the shop it means, “i will do what i can, but if i’m closed i’ll do this asap when i’m open again” (naturally the shop cant do things when its shut)

                      in reply to: Exclude timed Menu on certain dates? #48424
                      Olly
                      Admin & Mod

                        although i can see why this kind of thing might be a good idea, essentially treating certain dates like a sunday for example or something along these lines, it is currently not implemented

                        So one (perhaps the only) way to do that at the moment would be to have it once set from – let’s say – 30/10/2020 to 24/10/2020 and then with the same settings from 26/10/2020 until -> whenever

                        I’ll see what i can do in an update to the plugin, but no ETA or promises at the moment I’m afraid. these things always have a habit of turning out to be more complicated than they seem at first glance

                        in reply to: As soon as possible function for pre-order #48423
                        Olly
                        Admin & Mod

                          >that the function is not more anymore
                          that is correct – it clearly says so in the changelog.

                          the reason why it’s removed is because too many people reported that customers selected “asap” outside of opening hours and then complained when the order did not arrive within 30 minutes or so (obviously, because the shop was closed)

                          so now – outside opening hours – people have to actively select an available timeslot.
                          during opening hours, the next available timeslot is automatically selected , or – optionally – you can also set it to force the customer to select a timeslot *during* your opening hours

                          that said, maybe there’s a way to bring back the “asap” at least during your actual opening hours, i’ll see what happens when i try to do something like that (though it will be somewhat different probably )

                          in reply to: Automatic Order Printing Software #48422
                          Olly
                          Admin & Mod

                            sure, whatever works for you best is great.
                            All I’m saying is that solutions that require a computer being on – and there are already many of them as outlined, no need to re-invent the wheel – are no real substitute for what cloudprint does

                            in reply to: Automatic Order Printing Software #48387
                            Olly
                            Admin & Mod

                              >after computer switch on

                              but that’s exactly what we are trying to avoid to have to do as this sort of thing already exists in multiple forms (see discussions in the link i posted above)

                              in reply to: Printing using kitchen thermal printer 72mm #48358
                              Olly
                              Admin & Mod

                                happy to hear it.
                                Do want to share what the issue was here ?
                                (in case someone else comes across the same issue)

                                in reply to: Printing using kitchen thermal printer 72mm #48355
                                Olly
                                Admin & Mod

                                  you need to speak to your printer manufacturer. i know nothing about your printer

                                  in reply to: Order history no longer works #48347
                                  Olly
                                  Admin & Mod

                                    actually (admittedly i need to mention that in the plugin requirements)
                                    if you are using wppizza v3+ it must be version 3.8 at a minimum for the preorder plugin to work.
                                    after all, v3.7.1 is over a year and a half old

                                    in reply to: Order history no longer works #48346
                                    Olly
                                    Admin & Mod

                                      actually , looking at your site , you are not using wppizza 3.12.1 , but 3.7.1 ,
                                      if you have enabled “Order Sorting:” in the plugin , then that may well be the issue (i’ll have to add a note to th eplugin that this will only work from version xyz onwards)
                                      let me know if switching that option off will let you view the order history again

                                      in reply to: Order history no longer works #48345
                                      Olly
                                      Admin & Mod

                                        first of all:
                                        delete your debug.log (it’s over 200mb ! – noone needs to look at notices etc from 2 years ago – it will be re-generated if needs be )
                                        secondly you have lots of

                                        
                                        [28-Apr-2020 14:15:23 UTC] PHP Notice:  Constant WP_DEBUG_DISPLAY already defined in [path]/wp-config.php on line 94
                                        [28-Apr-2020 14:15:23 UTC] PHP Notice:  Constant WP_CACHE already defined in [path]/wp-config.php on line 98
                                        [28-Apr-2020 14:15:23 UTC] PHP Notice:  Constant WP_POST_REVISIONS already defined in [path]/wp-config.php on line 99
                                        [28-Apr-2020 14:15:23 UTC] PHP Notice:  Constant EMPTY_TRASH_DAYS already defined in [path]/wp-config.php on line 100
                                        [28-Apr-2020 14:15:23 UTC] PHP Notice:  Constant WP_MEMORY_LIMIT already defined in [path]/wp-config.php on line 101
                                        

                                        which means those constants above are (re)defined in the wrong place somewhere and will not do anything (other than throwing those errors 1000’s of times)

                                        apart from that:
                                        does it work if you de-activate the pre-order plugin ?
                                        if so, can i see a screenshot of the settings (i.e [your url]/wp-admin/edit.php?post_type=wppizza&page=wppizza_preorder ) ?
                                        can i also see the output of wppizza->tools->system info (if you post it here, perhaps set the reply to being a “private reply”)

                                        thanks

                                        in reply to: Preorder open times #48343
                                        Olly
                                        Admin & Mod

                                          Hi

                                          in a nutshell: no, this will not work
                                          all the plugin does is allow someone to order for a set timeslot (in 5, 10, 15 min …. etc steps) that is available during your opening hours

                                          i.e when you are closed, it will offer the timeslots available when you are next open (or indeed a few days in advance – depending on settings)

                                          if you are open, it displays the timeslots to choose from (so if you are open 24/7 it will display those up to a given number of days in advance )

                                          unless you have different sites ( one from breakfast items , one for hotfood Wed-Sun etc ) it knows nothing about what you may or may not want to have available for ordering

                                          in a way it’s kind of binary.
                                          if you use it , timeslots during your opening hours – depending on your settings – will become available for a customer to choose from . that is pretty much it . it makes no distinction between any of your products

                                          (Though there is a bit more granular control as to time in advance, preparation times, max orders per timeslot etc etc, but none of this applies to what I understand it is you want to achieve )

                                          in reply to: Order history no longer works #48339
                                          Olly
                                          Admin & Mod

                                            ignore the last 3 lines in above post.
                                            what about your debug .log though ?

                                          Viewing 20 posts - 721 through 740 (of 4,446 total)