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d) and just to reiterate, if this was the case generally, i would have hundreds of emails/complaints (which just isn’t the case) so it seems there is something specific to your setup/theme/etc. don’t know yet. let’s try to find out what happend
couple of things:
a) your issue appears to be totally different to the issue of the original poster (but that’s just by the by)
b) It was working just fine.
so, what exactly did you do between it working fine and it not working anymore
c) Yesterday issue with paypal
totally unrelated – did you update the plugin ?
also read here – the orange bit (https://support.wp-pizza.com/paypal-gateway-extension/)
if paypal changes things i don’t know beforehand so can only react anyway
and if there are major things that pretty much break the internet (like the POODLE vulnerability) it will always take a few days to fix (though – from what i can make out , this was addressed more or less within 24hours) …max input vars issue perhaps ?
https://support.wp-pizza.com/downloads/wppizza-add-ingredients/in any case, without any further details supplied, there’s nothing i can do
>well, I think I’m the trouble of the problem. I think that I have done the incorrect set up with the WPPizza
maybe it’s this bit you need (see troubleshooting)
https://support.wp-pizza.com/paypal-gateway-extension/This reply has been marked as private.This reply has been marked as private.>The restaurant websites hours are perfectly open now but paypal payments are failing again
have you turned on logging in the paypal gateway ? what do the logs say ?
fyi: compared to all other wppizza gateways, paypal causes by far the most issues (not the gateway, but paypal themselves with the way things sometimes work and sometimes don’t)
i know, not helpful as is , but just thought worth a mention
in fact , looking at other plugins (that use some form of paypal gateway implementation) it seems to be the case there too, judging by the number of posts they get on their forums regarding paypal issues compared to other gateways
one more suggestion:
check for a common denominator for the emails that didn’t get through.
i.e are they all hotmail or yahoo mails for instance ?i know for example, that yahoo doesn’t like it when the from address is [email protected] but it is being sent from austinpizza.com site/domain (in which case setting a static from address in the wppizza plugin to somethng like [email protected] might help )
This reply has been marked as private.This reply has been marked as private.PS i would also suggest you turn on debug and try to execute an order outside your opening hours.
if it does not send that relevant email. maybe something in there will tell you what is interfering – and logging in the paypal gateway settings i would have thought is a good idea too
(and let me know if there is or you get some errors in either that point towards the plugin)unless there’s something very strange going on – or some customisation/firewall whatever that stops access to parts of the site outside opening hours -, there is absolutely no reasons why those emails would only get sent when your shop is open
>Do you get this?
i’m trying :)
as i understand it (and assuming you are not using a multisite setup – CORRECT ME IF I’M WRONG ON THAT ONE):
a) to start off with: distinguishing between food and catering just confuses the issue
they are just items you put into the cart and then pay for them . it is irrelevant what category any of these items are assigned tob) the way this works (or at least should) is as follows (regardless of whether the items in the cart are “catering” or “food” or “man on the moon”):
– customer goes to checkout and elects to pay with paypal
– customer gets redirected to paypal and pays (and then gets redirected back to site, but that’s irrelevant here)
– when paypal has executed the payment, 2 things happen (in the background).
–a paypal IPN notification gets sent back to your site which – amongst other things – sends an email to you with the order (which is the same email the customer gets)
— paypal itself might also send you a notification email (which seems to be setup that way in your case)none of the above is influenced by whether or not the shop is shut at the time. if they pay, you should get the email(s) as this is a background process
>Is there a slight timing change so we can get both emails?
what do you mean ? timing has nothing to do with it . emails are sent when they are sent…>I think we just need to make a small website change so we will get the second email when a customer pays through paypal. no problem getting a payment email from paypal. No website email on the customers order.
again, if paypal executes it sends an IPN notification (provided you enabled it of course)
whether your shop is open or not at the time is irrelevant.let me ask you again: “do the ipn notifications in your paypal account say “sent” ?
This reply has been marked as private.This reply has been marked as private.>Please help. This is a big mess.
i sent you an email directly about 30 minutes ago with some questions but never got any reply…
not sure why you are asking me again here to be honest….
either way though, i don think any of this has anything to do with your shop being open or not
as paypal just send an ipn notification to your website regardlessalso, what exactly do you mean by
> We will get the paypal order cost, but no specific order from the restaurant websitedoes it show up in your order history ?
do you just not get any emails ?
any error logs anywhere (paypal gateway /logs or debug.logs ? )
do you have admin notify enabled on errors in the gateway ?
did you get any emails there ?
do the ipn notifications in your paypal account say “sent” ?dunno where your fixed comes from , but maybe you are looking for this:
wppizza->layout->Hide pricetier name and cart icon if item has only one size:
i only get access to about 50% of stuff…..
in any case, let me suggest the following.
a) re-save your permalinks (just to be sure)
b) (temporarily) switch to the 2012 theme and make sure it all behaves there as it should
then go back to your theme and find out why the shortcodes are executed
from what i can see your theme has several settings where you can set what is the hompage. i suspect the issue is there somewhere but it might also be a template that might have been edited or something else. can’t sayall i can say is that if i use your theme here it works just fine
you sure you sent it to the right email address ? there’s nothing in my inbox
nothing yet
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