Olly

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  • in reply to: Order History Updates Taking Too Long #17417
    Olly
    Admin & Mod

      as it turns out , that ” someone else reporting the same problem” is actually another person from your company/coworker referring to the same server, so:

      after a couple of tests here, this still works just fine and instantaneous
      as a start, i would suggest /ask that you not only turn on debug but also check your mailservers (error) log

      once you have done that , let me know if there’s anything in those logs that would help us

      as it is just you with this problem, the issue will be elsewhere as I can assure you i would have heard about this many more times by now given the number of times that gateway is in use

      let me know what you find in the logs

      in reply to: Order History Updates Taking Too Long #17416
      Olly
      Admin & Mod

        it seems this is very recent problem with Stripe.
        Stripe is (or at least was until a few days ago as far as i can tell) virtually instantaneous.

        However, I just get the same notice from someone else reporting the same problem.

        Allow me to contact Stripe to see what’s going on as generally Stripe is actually the best gateway to use in my opinion

        I will let you know as soon as I get some feedback from Stripe

        thanks for your patience and letting me know

        in reply to: The order by dragging categories – small bug #17403
        Olly
        Admin & Mod

          >Can I see a development version 3.x?

          no, there’s nothing to see yet. when there is i’ll add something here
          http://blog.wp-pizza.com/

          in reply to: Order History Updates Taking Too Long #17395
          Olly
          Admin & Mod

            as i know nothing about your site , i can only comment generally.

            the order history just checks for completed orders in the db every x(polling) seconds
            if the orders are not (marked as) completed this generally means your payment processor takes too long to process the payment (like 15 minutes in your case) and send a response back to your site that marks the payment as being successfully completed

            I agree that this is not acceptable, but that’s for the payment processor to sort out. You must complain to them as there is nothing i can do

            Again, this is just I guess. I might be entirely wrong as I know nothing about your setup

            in reply to: The order by dragging categories – small bug #17369
            Olly
            Admin & Mod
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              in reply to: The order by dragging categories – small bug #17368
              Olly
              Admin & Mod

                thanks. I’ll see what is happening.

                I was sure I had that issue fixed once and for all a few months ago.
                Alas, it appears it has come up again for some reason.
                At least it’s only a case of re-sorting , and most of the time people will add/remove/sort their categories and then will not have to touch them for a while.

                The “old/original” issue was that the categories even disappeared in the admin (but not the frontend)

                it all comes from having to add a script that actually allows category sorting, as wordpress does not allow for that by default…

                anyway, I’ll fix it when I get to the bottom of it

                in reply to: WPPizza & Polylang #17335
                Olly
                Admin & Mod

                  no problem.
                  thanks for flagging it and jumping through a few hoops to let me narrow down the problem

                  in reply to: WPPizza & Polylang #17322
                  Olly
                  Admin & Mod

                    PS: this might take a few minutes to show that an update is available

                    in reply to: WPPizza & Polylang #17321
                    Olly
                    Admin & Mod

                      i believe this is fixed now as of 2.16.11
                      but let me know if you have issues of course

                      in reply to: WPPizza & Polylang #17318
                      Olly
                      Admin & Mod

                        thanks (though not really a question of “luck” ;) )
                        anyway, it turns out it’s quite easy to fix.
                        there should be an update in the next couple of hours or so

                        in reply to: WPPizza & Polylang #17316
                        Olly
                        Admin & Mod

                          it’s fine. i do not need any more/other access.
                          I know why it works in my install, but not in yours.
                          It’s a plugin issue. I just need to find a reasonably intelligent way to fix it.
                          I would hope to have this done later today.

                          So when a new version of the plugin appears in your dashboard, just update it.

                          There are also a couple of minor depracation notices when using WP 4.5 I want to fix at the same time

                          in reply to: WPPizza & Polylang #17313
                          Olly
                          Admin & Mod

                            >Just, please, help me
                            that’s what i’m doing…..
                            i’ll get back to you as soon as i know. cannot give you an ETA but asap as it might be in the plugin somwehere given that all your other plugins are turned off and you are using 2016 theme.

                            I just cannot reproduce this yet

                            in reply to: WPPizza & Polylang #17311
                            Olly
                            Admin & Mod

                              actually, you already have it installed it seems.
                              can i just activate it for a minute ?

                              in reply to: WPPizza & Polylang #17310
                              Olly
                              Admin & Mod

                                i had a look but cannot see anything obvious.
                                would you allow m to install duplicator on that site (https://wordpress.org/plugins/duplicator/)
                                and create and download a package so i can investigate here locally on my machine without having to touch your installation ?

                                in reply to: WPPizza & Polylang #17308
                                Olly
                                Admin & Mod

                                  thanks
                                  i’ll have a look.
                                  as i said , it works fine here (using !all)
                                  i’ll get back to you

                                  in reply to: WPPizza & Polylang #17306
                                  Olly
                                  Admin & Mod

                                    Hmm, i just double checked here on my install and it works just fine.
                                    may I please have admin access to your site to see shortcodes etc ?
                                    thanks

                                    in reply to: WPPizza & Polylang #17303
                                    Olly
                                    Admin & Mod

                                      correction: instead of “can you please rename your customised loop template to something else”

                                      actually – please use a default theme (again, temporarily at least) and see if you are still getting duplicated menu items

                                      in reply to: WPPizza & Polylang #17301
                                      Olly
                                      Admin & Mod

                                        >Displays them twice.
                                        can you please rename your customised loop template to something else

                                        in reply to: WPPizza & Polylang #17300
                                        Olly
                                        Admin & Mod

                                          thanks
                                          as mentioned above, can you please disable all other plugins and use a default WP theme (at least temporarily) to see if you still get those warnings ? or if the warnings change ?

                                          [admin: according to your next post , for the moment at least , this should not be necessary]

                                          in reply to: WPPizza & Polylang #17297
                                          Olly
                                          Admin & Mod

                                            i would also suggest you turn off all other plugins except (WPML and wppizza) and use a default WP theme as some of your php warnings could be from elsewhere/another plugin (and it is not obvious where they come from)

                                          Viewing 20 posts - 2,561 through 2,580 (of 4,430 total)