i’m not in the middle of anything there, feel free to “kick me out”

site seems down at the moment….

in any case (just checking): are you sure you did not install the plugins logged in as one (admin) user and then log in as a different user ?

if so, the admin has to give permissions in the plugins for that other user (there is an “access rights” tab at the top of each plugin)

>It will probably be tomorrow
if there’s no immediate urgency than that’s fine by me – or whenever suits you as it happens…..kind of late here.

the domain mapping *might* have something to do with it, but i cannot be sure as it stands

first of all i’d suggest you update/upgrade your network as per notice in your admin

in any case, there appears/might be a namespace collision with another plugin somewhere.
try updating the cloudprint plugin to the latest version (3.5.2) which I just made available (might take a few minutes to show up in your dashboard/plugin admin)

Let me know if that helps or indeed if you still have the same issue after updating

if you want to use the default template, use the filter
wppizza_filter_html_email_style to set the image

and set
$htmlEmailStyle['mailHeaderBackgroundImage']

to something like

background:url('http://www.domain.com/logo.png') 10px 10px no-repeat;

so – in full :

add_filter('wppizza_filter_html_email_style', 'my_prefix_email_style');
function my_prefix_email_style($htmlEmailStyle){
 $htmlEmailStyle['mailHeaderBackgroundImage'] = "background:url('http://www.domain.com/logo.png') 10px 10px no-repeat;";
 return $htmlEmailStyle;
}

see also: https://support.wp-pizza.com/topic/html-email-editing/

footer text as above

>Is that possible?
no, sorry

all you can do (which would at least add some linebreaks per group) is enable
wppizza->ingredients : options: Display ingredient groups in emails

(assuming your have different groups for different sets of ingredients/topping to start off with of course)

>Should we edit the file located here wp-content/plugins/wppizza/templates/wppizza-order-print.php?
NO. NEVER edit corefiles. see the faq’s how to edit things

> Because when we are trying to edit wppizza-order-print.php
i assume you are using the/a drag and drop template in wppizza->templates. wppizza-order-print.php has nothing to do with those

first thing to do/try:
– enable debug https://support.wp-pizza.com/topic/how-to-enable-debug-in-wordpress/
– check the debug.log and your server error logs to see what the 500 error is about (it can absolutely be anything)
– de-activate the cloudprint plugin and see if the 500 error goes away (if you have no access to the backend because of the 500 and assuming you checked your error logs to make sure it’s caused by the cloudprint plugin to start off with, delete the plugin directory using ftp, you can always reinstall it)

let me know what you find

PS: when you say “All of sudden, something happened and printer stopped printing the orders.” What changed ?