Order issue

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  • 29 August, 2017 at 9:23 pm #30322
    laurent
    Participant

      Hi Olly,

      Today I had a big issue with the plug in.

      When customer order (cash option) the order is sent but but there is not the thank you page.

      There is a error message :

      Apologies. There was an error receiving your order. Please try again.
      phpmailer: Could not instantiate mail function.

      And the order is sent by E-mail to our restaurant, but the order is not saved in the History Order.

      What would be the issue ? We didn’t change anything from 2 days and it worked perfectly before.

      Thank you

      29 August, 2017 at 9:39 pm #30323
      Olly
      Admin & Mod

        it’s a server issue and could be anything
        i would suggest you google and eliminate

        https://www.google.co.uk/search?q=phpmailer%3A+Could+not+instantiate+mail+function

        that said, if it worked fine for 2 days something MUST have changed.(software does not simply stop working if it stays the same)
        perhaps your php setup ? a server upgrade of some sort ?
        i cannot know.

        29 August, 2017 at 10:06 pm #30327
        laurent
        Participant

          Hi Olly,

          Ok you right, It was a php setup on the server who has been changed.

          when we installed a other website.

          Now its working fine again ;)

          Thank you, for your quick help.

          Best

          Lorent

          29 August, 2017 at 10:09 pm #30328
          Olly
          Admin & Mod

            cool.
            glad you got it sorted out so quickly, that dreaded
            phpmailer: Could not instantiate mail function.
            error can be a nightmare to track down and eliminate sometimes

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