Items in basket disappear

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  • 8 December, 2021 at 4:25 pm #58148
    frank0606
    Participant

      Hi!
      From time to time our customers complain about missing items. They add items to the shopping basket but in the final order, the items are missing. I tried to reproduce this error but could not do it so far. Did you hear from this problem?
      Best regards
      Frank

      9 December, 2021 at 2:00 pm #58163
      Olly
      Admin & Mod

        >Did you hear from this problem?
        No
        but maybe you are caching the order page in some way in which case this might of course happen (see also here https://docs.wp-pizza.com/faqs/?section=using-a-cache-plugin )

        9 December, 2021 at 2:17 pm #58164
        frank0606
        Participant

          Hi Olly,
          thanks for the reply. The problem appears independently from a caching plugin. It appeared in the past (without caching) and appears now that we have installed a caching plugin (the order page was excluded from the beginning of caching).
          I will try to reproduce the error and come back to you.
          Thanks so far.

          9 December, 2021 at 2:26 pm #58166
          frank0606
          Participant

            Okay,
            I was able to reproduce the error on the iPhone (Safari Browser).
            What did I do? I put three different items to the cart very fast (just touching the “price” quickly). For each item, the price was replaced with the symbol ✓ – therefor I would assume that the item was passed to the cart. However only to of the three items made it to the cart.
            I will do more research…

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